You may return most new, unopened items within 30 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Original shipping fees are non refundable.
In the case of a Free Shipping order the original cost we incurred shipping the item will be deducted from the refunded total.
All shipping is via Canada Post. Once parcels leave Canadian borders they will go into the receiving countries regular mail stream ie for the U.S. they will arrive via USPS via a service equal in speed to the one paid for.
We accept no responsibility for delays in the shipping estimate time frames posted due to customs delays as these are beyond our or the postal authorities control.
Orders are processed and shipped within 2 business days.
Tracking info will be sent via email.